Posthaste is a subscription with a free tier, billed either monthly or annually. This page says what happens when you cancel, what is refundable, and how to ask. It applies to every paid plan on either billing interval, and where the two differ it says so.
Cancelling
You can cancel at any time, from the billing page in the dashboard or by writing to us. There is no cancellation fee and nothing stops you leaving. Choosing the annual price is the one place you do commit to a term: you are choosing to prepay a year in exchange for two of its months, and cancelling ends the renewal rather than the year — see below.
Cancelling stops future charges. It does not end your plan immediately: you keep the plan you paid for until the end of the period you have already been billed for, and it drops to the free tier after that. You bought the period, so you keep the period — the month on a monthly plan, and the rest of the year on an annual one.
On an annual plan that is the whole point to understand before you buy one: cancel in month two and your service runs to the end of the twelfth month, not the third. You are not billed again and you lose nothing you paid for, but the money for the remaining months is not returned to you outside the 30-day window below.
Refunds
- No pro-rata refund for the unused part of a period. Because cancelling leaves your plan active until the period ends, there is nothing unused to refund — you go on using what you paid for.
- An annual plan is refundable for 30 days, and then it runs its year. The same 30-day window below applies to an annual charge exactly as it does to a monthly one, and inside it you can change your mind and have the payment back. After it, cancelling stops the renewal and you keep the plan through to the end of the year you paid for — we do not return the money for the remaining months, and we do not cut the service short either. The annual price is lower because the commitment is longer, so the two go together.
- The free tier is never billed, so there is nothing to refund on it. You can send up to the free allowance without entering a card at all.
- Mistaken or duplicate charges are refunded in full. If you were charged twice, or charged after a cancellation took effect, tell us and we will return it.
- A failed or partial service is put right. If a charge went through but the plan was not delivered to your account, we fix the entitlement or refund the charge — your choice.
- If we end your plan and you were not in breach, we refund the rest of it. We may close an account on notice under the terms. Where we do that for our own reasons rather than for a breach of the terms or the Acceptable Use Policy, we refund the unused part of what you prepaid, pro-rata. On an annual plan that is every remaining month.
- Leaving because we changed something is refunded pro-rata. Two rights elsewhere in these documents override the first bullet, and they win where they apply. If we make a material change to the terms and you close your account rather than accept it, or you reasonably object to a new sub-processor and we cannot offer an alternative, you may terminate and we refund the prepaid fees for the part of the period you do not use. On an annual plan that is the rest of the year, calculated pro-rata — those rights override the annual clause above in full, and the longer the period you prepaid the more they are worth.
Nothing here limits a right you have under the consumer law that applies to you; where such a law gives you a stronger remedy, that remedy stands.
How to ask, and by when
Ask within 30 days of the charge — the same 30 days whether the charge was for a month or for a year. Write to [email protected] with the account and the charge. We aim to acknowledge within two working days and to resolve a refund within seven. A charge you do not recognise can also be raised with our grievance officer.
After 30 days we will still look at it — a duplicate charge is a duplicate charge whenever it is found — but outside the window it is something we choose to put right rather than something you can require, and on an annual plan that is the point at which the year becomes yours to use rather than to unwind. The 30 days does not apply to the termination and sub-processor-objection refunds above, which run from the event that triggered them and which are unaffected by how long a period you prepaid.
How a refund reaches you
A refund is returned to the original payment method through our payment processor. The time it then takes to show on your statement is set by your bank, not by us — typically five to seven working days.