Posthaste is a monthly subscription with a free tier. This page says what happens when you cancel, what is refundable, and how to ask. It applies to every paid plan.
Cancelling
You can cancel at any time, from the billing page in the dashboard or by writing to us. We do not lock you into a term and there is no cancellation fee.
Cancelling stops future charges. It does not end your plan immediately: you keep the plan you paid for until the end of the period you have already been billed for, and it drops to the free tier after that. You bought the month, so you keep the month.
Refunds
- No pro-rata refund for the unused part of a period. Because cancelling leaves your plan active until the period ends, there is nothing unused to refund — you go on using what you paid for.
- The free tier is never billed, so there is nothing to refund on it. You can send up to the free allowance without entering a card at all.
- Mistaken or duplicate charges are refunded in full. If you were charged twice, or charged after a cancellation took effect, tell us and we will return it.
- A failed or partial service is put right. If a charge went through but the plan was not delivered to your account, we fix the entitlement or refund the charge — your choice.
Nothing here limits a right you have under the consumer law that applies to you; where such a law gives you a stronger remedy, that remedy stands.
How to ask
Write to [email protected] with the account and the charge. We aim to acknowledge within two working days and to resolve a refund within seven. A charge you do not recognise can also be raised with our grievance officer.
How a refund reaches you
A refund is returned to the original payment method through Razorpay, our payment processor. The time it then takes to show on your statement is set by your bank, not by us — typically five to seven working days.